B2B IT Rental Glossary: AMC, DaaS, ITAD, FMV, ITC, HSN…

Name: Techvity IT Solutions
Address: Koramangala, Bangalore, Karnataka, 560034, IN
Telephone: +91 80733 80811
Price range: ₹₹
Rating: 4.9

Plain-English definitions of the terms that show up on Indian B2B IT contracts, invoices, and audit reports. Written for procurement, finance, and IT decision makers — no jargon left standing.

Annual Maintenance Contract(AMC): A per-seat-per-year service agreement that bundles preventive maintenance, break-fix labour, parts under defined caps, and SLA-backed response times for an office IT fleet. AMC is typically priced separately from rental, allowing customers to mix Capex assets and rented assets under a single SLA umbrella.
Device-as-a-Service(DaaS): A bundled commercial model that combines the device, its lifecycle management (imaging, MDM, helpdesk, refresh, disposal), and a single per-seat fee. DaaS makes the financial picture predictable and shifts operational ownership of the fleet to the vendor. Techvity's standard rental + AMC bundle is functionally a DaaS at lower cost.
IT Asset Disposition(ITAD): The structured process of retiring IT equipment at end-of-life, covering data sanitisation, refurbishment, resale, and certified e-waste handling. A formal ITAD vendor produces certificates of destruction, recycling manifests, and audit-ready paperwork to satisfy DPDP Act, ISO 27001, and corporate ESG commitments.
Fair Market Value(FMV): The price an informed, willing buyer would pay an informed, willing seller in an open transaction. In IT buyback, FMV is calculated against current resale comps for the same model, age, and condition. Techvity quotes buyback at FMV minus a transparent recovery margin to cover sanitisation, refurbishment, and warehousing.
Input Tax Credit(ITC): The credit a GST-registered business claims on tax paid for inputs (goods or services) used in the course of business. Laptop rental invoices carry 18% GST under HSN 997315; the customer claims the entire tax amount as ITC against output GST liability, making the effective rental cost net-of-tax.
Harmonised System of Nomenclature(HSN): The internationally standardised classification code used for goods and services under GST in India. HSN 997315 — 'Leasing or rental services concerning computers and peripherals' — is the code applicable to corporate laptop rental. HSN 8471 covers the actual laptop sale. Both should appear correctly on tax invoices.
Goods and Services Tax(GST): India's unified indirect tax on the supply of goods and services. IT services and laptop rental attract 18% GST, split as 9% CGST + 9% SGST for intra-state supply or 18% IGST for inter-state. A correct GST invoice carries GSTIN, HSN, taxable value, and tax components, and is the basis for the customer's ITC claim.
Mobile Device Management(MDM): Software that lets an enterprise enrol, configure, monitor, and remote-wipe corporate devices. Common platforms include Microsoft Intune, JAMF, Kandji, and Hexnode. Techvity supports pre-enrolment of rented devices into the customer's MDM, so laptops boot directly into the corporate environment on day one.
NIST SP 800-88 Rev 1: U.S. National Institute of Standards and Technology Special Publication 800-88, the de-facto global standard for media sanitisation. Defines three assurance levels — Clear, Purge, and Destroy — and the appropriate techniques for each media type. Techvity uses 800-88 as the named sanitisation standard for all returned customer devices.
DPDP Act 2023: The Digital Personal Data Protection Act, 2023 — India's first comprehensive personal data protection law. It defines Data Fiduciary, Data Processor, Data Principal roles, mandates erasure once purpose is served, and establishes the Data Protection Board of India. For rented IT, the customer is typically the Data Fiduciary and Techvity is the Data Processor.
ISO/IEC 27001: The international standard for an Information Security Management System (ISMS), most recently revised in 2022. ISO 27001 specifies the structure, controls (Annex A), and audit cycle for managing information security risks. Vendors aligned to ISO 27001 publish a Statement of Applicability mapping each control to their actual implementation.
Master Service Agreement(MSA): The umbrella contract that governs the commercial and legal relationship between a buyer and a service provider. The MSA covers terms common to every engagement — payment, IP, liability, confidentiality — while individual purchase orders or statements of work attach project-specific scope, pricing, and SLAs underneath.
Statement of Work(SOW): A scope-and-deliverables document that operates under an MSA. The SOW lists exactly what is being supplied — number of laptops, configurations, locations, SLAs, milestones, acceptance criteria — and is the document that finance ties to the PO and to specific invoices for reconciliation.
Purchase Order(PO): A buyer-initiated commercial document that authorises a vendor to supply specified goods or services at agreed prices. POs are the gating document for B2B commercial cycles in India; Techvity quotes against an RFQ, the customer issues a PO, devices ship, the vendor invoices against the PO number, and finance reconciles.
NET-30 / NET-45: Common payment-term shorthand: NET-30 means the full invoice is due 30 calendar days after invoice date; NET-45 is 45 days. Techvity supports NET-30 by default for repeat corporate customers and NET-45 for fleets above 100 units against a signed MSA, enabling customers to align IT spend with their accounts payable cycle.
Service Level Agreement(SLA): The contractual definition of service quality — response time, resolution time, availability, mean-time-to-repair — with associated remedies (service credits, escalations) when targets are missed. Techvity's standard rental + AMC SLA covers deployment time, replacement time, sanitisation time, and certificate issuance time.
Capex (Capital Expenditure): Expenditure on assets that provide value over more than one accounting period — laptops bought outright, depreciated over their useful life, sit on the balance sheet as fixed assets. Capex models tie up cash and require disposal handling later, but offer clear long-term ownership economics for stable, long-lived fleets.
Opex (Operating Expenditure): Expenditure consumed in the period of payment — rental fees, AMC fees, subscriptions — recognised on the income statement and not capitalised. Opex models preserve cash, simplify accounting, scale up and down with fleet size, and shift refresh and disposal risk to the vendor. Most fast-growing Indian companies prefer Opex for IT.
Total Cost of Ownership(TCO): The all-in cost of an IT asset over its lifecycle: purchase or rental, software, support, AMC, downtime, refresh, and disposal. Procurement teams compare rental vs purchase on TCO, not headline price. Rental usually wins TCO when fleet size is volatile, refresh cycles are short, or in-house IT is small.
Refurbished Laptop: A pre-owned laptop that has been inspected, repaired where necessary, sanitised, and certified to a published quality grade. Techvity's refurbished inventory passes a 50-point quality check, ships with a 1-year warranty and a 7-day replacement window, and is invoiced with full GST so corporate buyers retain ITC eligibility.
Endpoint: Any device — laptop, desktop, tablet, phone — that connects to a corporate network and acts as a user-accessible point of compute. In rental contracts, 'endpoint capacity' is the standard unit of scale (5 to 5000 endpoints). Endpoint count drives pricing tiers, SLA thresholds, and the depth of dedicated account management.
Gold Image: A pre-configured, validated software image — operating system, drivers, applications, security settings, MDM enrolment — that an enterprise standardises on for fleet deployment. Customers ship the gold image to Techvity, devices are imaged at the warehouse, and laptops boot directly into the corporate environment on first power-up.
Chain of Custody: The documented record showing who handled an asset and when, from origin to disposition. For returned customer devices, chain-of-custody runs from sealed pickup, through insured transit, intake reconciliation, sanitisation, certificate issuance, and final disposal — each step time-stamped and operator-signed.
Cryptographic Erase: A NIST 800-88 Purge-level technique that destroys the encryption key on a self-encrypting drive (SED), rendering the encrypted ciphertext on disk irrecoverable. Cryptographic erase is fast (seconds per drive) and is the default sanitisation method for SED-class enterprise SSDs in Techvity's pipeline.
ATA Secure Erase: A firmware-level command supported by most SATA drives that triggers internal sanitisation routines mandated by the ATA specification. NIST 800-88 recognises ATA Secure Erase as a Purge-level method. Techvity uses it for SSDs that do not implement self-encryption and for legacy HDDs where it is supported.
Data Fiduciary: Under the DPDP Act 2023, the entity that determines the purpose and means of processing personal data. In a corporate laptop rental, the customer (the employer) is the Data Fiduciary in respect of personal data resident on the rented devices. Statutory obligations under the Act flow primarily to the Fiduciary.
Data Processor: Under the DPDP Act 2023, an entity that processes personal data on behalf of a Data Fiduciary. Techvity acts as a Processor for any customer personal data resident on returned devices and processes that data only on documented customer instructions, applying the technical controls set out in the Data Processing Agreement.
Data Processing Agreement(DPA): A contract between Data Fiduciary and Data Processor that documents the scope, purpose, duration, security measures, sub-processors, and breach-notification expectations for the personal data being processed. A DPA is the principal evidence of 'documented instructions' under the DPDP Act 2023 for any Indian engagement.
Bureau of Indian Standards(BIS): India's national body for standardisation and conformity assessment. Under the E-Waste (Management) Rules, BIS-registered recyclers are the lawful end-of-life route for IT equipment that fails resale criteria. Techvity routes scrap-grade hardware to BIS-registered recyclers and shares hand-over manifests with customers.
E-Waste Rules 2022: The E-Waste (Management) Rules, 2022 notified by India's Ministry of Environment, Forest and Climate Change. The rules impose Extended Producer Responsibility (EPR) on producers and obligations on bulk consumers (including most enterprises) to channel e-waste through registered dismantlers and recyclers.
Asset Tag: A unique identifier (barcode, RFID, or printed label) affixed to each device for inventory tracking. Techvity supports both Techvity-issued asset tags and customer-supplied tags. Asset tags appear on invoices, certificates of destruction, and the consolidated CSV reports so finance and security can reconcile end-to-end.
Loaner Unit: A pre-imaged spare laptop dispatched within a contractual window when a primary device fails. Under Techvity's Enterprise AMC tier, a loaner ships within 4 hours in Bangalore so the affected employee resumes productivity on the same day. Loaner units are tracked as part of the customer's overall fleet on the dashboard.